Privacy Policy
The Garland
If you are in the European Economic Area (EEA), please see the GDPR privacy statement that was updated on October 18, 2023.
Privacy Policy
The Garland
Last Updated: October 18, 2023
If you are in the EU, UK or EEA, please see our
For our California Privacy Notice, please click here.
The Garland (“we,” “us,” or “our”) respects the privacy of our customers. This Privacy Policy describes how we collect, use, and disclose personal information about individuals who use our website (www.thegarland.com) or who otherwise interact with us online (collectively, our “Service”).
By using our Service or otherwise providing personal information to us, you agree to our Terms of Use [link] and our privacy practices as described in this Privacy Policy.
Personal Information We Collect
Information You Provide
We may obtain information that you provide directly to us through the Service, for example when you sign up for email communications, enter promotions, contests or sweepstakes, make bookings, contact customer service (including through the Service’s chat feature), or otherwise interact with the Service. This may include personal information such as your name, address, zip code, telephone number, social security number, billing and shipping information, credit card information or email address.
Information Collected Automatically
We use cookies and other tracking technologies (such as web beacons) to collect and store information about your interactions with our website, including information about your browsing behavior. Our website also supports third-party cookies placed by our service providers and third parties, such as advertising partners. This means that our service providers and advertising partners can collect and use information regarding your interactions with our website as further detailed below.
Cookies are small files that a website transfers to your device through a web browser that enable the site’s or a third party’s systems to recognize your device and capture and remember certain information. Web beacons (also known as tracking pixels) are tiny graphics embedded invisibly on a webpage or in an email that may be used to deliver or communicate with cookies, to count users who have visited certain pages, and to understand usage patterns. In general, our website uses cookies and other tracking technologies as follows:
- Where necessary to run our website
- To optimize the functionality of our website
- For analytics purposes
- For purposes of ad targeting and marketing
- To determine if our email messages have been opened and acted upon
Cookies vary in how long they last. “Session cookies” terminate shortly after you terminate your internet session. “Persistent cookies” are stored on your device until a set expiration date. We use both session cookies and persistent cookies on our website.
If you do not want to have cookies placed on your device, you should adjust your settings within our cookie preference center [link] or set your browser to refuse cookies before accessing our website. Please review your browser’s Help menu for instructions, or visit https://cookiepedia.co.uk/ for more information about cookies.
Analytics
We use analytics tools including Google Analytics to analyze how you interact with our website. This software may collect information such as your IP address, location, operating system, access time, duration of visit, and actions you take on our website. Google Analytics is owned and controlled by Google LLC. Data collected by Google is subject to its privacy policy. You may opt-out of having your website activity made available to Google Analytics by installing the Google Analytics browser add-on, available here.
Online Advertising
Our website collects information about you in order to target advertisements to you when you browse the internet or use social media. Among the tools we use for this purpose is Google Ads, which is an advertising service provided by Google. Google uses cookies and other identifiers, in combination with their own data, to show you ads based on your usage of our website. You can personalize the ads you receive or opt out of ads from Google by visiting the Google Ads Settings page. Additional options for opting out of interest-based advertising can be found here.
Do Not Track Signals
Our website does not respond to “Do Not Track” signals sent by browsers, mobile devices, or other mechanisms.
Social Features on Our Service
Our Service may provide links or otherwise facilitate access to other websites or online services, including social media services. For example, certain features of our Service may permit you to interact with social media networks operated by unaffiliated parties, for example, if you “like” or “follow” us on those platforms (“Social Features”). If you choose to “like” or share content or post information using Social Features, that information may be publicly displayed, and the party operating the social media platform may receive information about you and your use of our Service. Similarly, if you interact with us through Social Features, we may have access to information about you from the social media platform. In addition, we may track when you like us, follow us, or share our content on social media platforms. You should review the terms, policies, and settings of the platforms you use to learn more about their data practices and adjust your settings accordingly.
Use of Information
Your personal information may be used for various purposes, including administering our business activities, communicating with you, providing customer service, personalizing your online experience, improving the Service, and making available other services and products to our customers and prospective customers. We may use your information for remarketing purposes, or for other advertising purposes such as delivering ads over time and across websites, mobile apps, and devices. For these purposes, we may use vendors, such as Google and Meta, which may use cookies or device identifiers to show you ads across the Internet, based on your past visits to the Service. We may also use your personal information to comply with applicable laws, regulations, or legal process as well as industry standards and our company policies, to prevent, investigate, or identify any suspected or actual fraudulent or illegal activity or any activity that violates our policies, or for any other purposes with your consent.
Disclosure of Information
We may disclose your personal information to service providers and other vendors who help us operate our business and the Service, or administer activities on our behalf, such as sending emails, serving advertisements, maintaining the Service, and providing customer service. For example, we may offer an interactive chat feature on our website to assist you with bookings and for other customer service purposes. When you participate in the interactive chat, either with a virtual or live agent, the contents of the chat may be captured and kept as a transcript. By using these features, you understand that our vendors may process the information obtained through the feature to provide the service on our behalf.
Personal information may also be shared as permitted by law, in the event we sell or transfer all or a portion of our business assets (e.g., through a merger, reorganization, liquidation, or any other business transaction), including negotiations of such transactions, where we determine that disclosure of specific information is necessary to comply with the request of a law enforcement or regulatory agency or other legal process, to enforce our policies, or to protect legal rights, property, or safety.
Your Choices
If you would like to correct, update or delete personal information retained by us, or to unsubscribe from future marketing email communications from us, please contact 818.980.8000. You may also unsubscribe from our promotional email communications by clicking on the “unsubscribe” link found at the bottom of our email messages. If you opt-out of our promotional emails, we may still send you email messages related to your account or services you request from us.
Information Security
The Garland will take reasonable precautions to protect your personal information from loss, theft, misuse or alteration. For example, credit card information collected on our website is protected by secure server software which encrypts data sent via the internet.
Minors
Our Service is not intended for, nor targeted to, children under 16, and we do not knowingly request personal information from any person under 16 years of age through the Service. If we learn that we have received information directly from a child who is under the age of 13, we will delete the information in accordance with applicable law.
Links to Third Party Websites
This website may contain links to other websites. These links are provided to you only as a convenience, and the inclusion of any links does not imply endorsement of the linked website(s) by The Garland. The Garland is not responsible for and does not warrant the suitability, accuracy, privacy practices or content of such websites.
Updates to this Privacy Policy
The Garland reserves the right to change or update this Privacy Policy, or any other policy or practice of The Garland, at any time. Any changes or updates will be effective immediately upon posting to the website. By continuing to use the Service following such changes, you will be deemed to have agreed to such changes.
Contact Us
If you have any questions about our Privacy Policy, please contact us.
The Garland
4222 Vineland Avenue
North Hollywood, CA 91602
Hotel: (818) 980-8000
Reservations: (800) 238-3759